Client Snapshot: The Salvation Army – Western Territory

Constituent Records: Approximately 3.5 Million

The Salvation Army

The Western Territory of The Salvation Army selected Amergent to implement a database solution to centralize more than 15 “Divisional Databases” that encompass more than 350 “Corps Offices” (Chapters). This implementation was an enormous undertaking to provide a true Enterprise Constituent Relationship Management database solution for the largest territory of The Salvation Army.
The project encompassed the integration of numerous third party and Salvation Army systems, including web-based fundraising tools and a variety of other “client” systems to provide the organization with a complete picture of each and every constituent activity with The Salvation Army – from volunteering to donations. The implementation of the Portfolio system and the business consulting that went along with this project has truly revolutionized The Salvation Army Western Territory’s data management practices.